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Refund Policy

Refund Policy
Effective Date: [12/09/2023]

1. Introduction
At [Trade Centrix], we strive to provide high-quality trader education services. We understand that circumstances may change, and we aim to offer a fair refund policy in accordance with Australian Consumer Law (ACL).

2. Eligibility for Refunds
Refund requests may be considered under the following circumstances:

  • The course or service was not delivered as advertised or contains significant errors.

  • Technical issues prevent access to the course material, and we cannot resolve them.

  • You purchased the course by mistake and contacted us within [5] days of enrollment.

3. Non-Refundable Situations
Refunds will generally not be provided in the following cases:

  • You changed your mind after purchase.

  • You completed the course or accessed a significant portion of the content.

  • The refund request is made beyond the specified time frame.

  • You failed to meet technical requirements necessary for access (e.g., internet speed, browser compatibility).

4. Requesting a Refund
To request a refund, please contact us at [tradecentrix@gmail.com] with:

  • Your full name and email address

  • Proof of purchase

  • The reason for your refund request

We will review your request and respond within [5] business days. If approved, refunds will be processed within [X] business days via the original payment method.

5. Changes to This Policy
We may update this Refund Policy from time to time. Continued use of our services after updates signifies acceptance of the revised policy.

6. Contact Us
For any refund-related inquiries, please reach out to:
[Trade Knights]
[tradecentrix@gmail.com]
[6/25 Firth street Doncaster 3108, Melbourne

Victoria Australia.

]

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